BGR sums it up on their blog: http://www.boygeniusreport.com/2009/02/10/verizon-wireless-in-the-midst-of-laying-off-employees/
I wish I knew how this thing worked. Is a good sales rep considered good for just the sales he/she does? If a customer encountered a good experience w/ the sales rep, then obviously the rep did good. Customer Satisfaction: This would bring the customer back to the same rep for repeated business therefore increasing sales for the rep throughout time. Now, how about those other reps who swindle customers into buying things? Sure at first the experience may be good for the customer.. but when the customer realizes that this isn't what they wanted, then for sure they'll probably go to a different sales rep.
I guess my question is this: Which rep gets the more sales? They good honest rep, or the naughty lying rep? Both should get business. But at what point does either rep start succeeding?
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